Shipping Policy
This Shipping Policy applies to all orders placed on sondertly.com and shipped to our supported destinations:
Australia, Canada, United Kingdom, and United States.
Order Processing & General Rules
Orders are typically processed within 1–7 business days before shipment.
Orders are not processed on weekends or applicable public holidays at the fulfillment location.
All estimated delivery times are calculated in business days and exclude customs clearance, peak shipping periods, severe weather, and unexpected logistics delays.
Once your order has shipped, you will receive a confirmation email with tracking information to monitor your delivery.
Shipping Methods, Rates & Delivery Time
All shipping fees are listed in USD. The following rates apply to all supported shipping destinations:
| Shipping Method | Order Value | Shipping Fee | Estimated Transit Time |
|---|---|---|---|
| UPS/DH Standard Shipping | $0.00–$39.99 | $6.99 | 12–21 business days |
| Free Air Freight | $40.00 and above | Free | 12–21 business days |
Shipping Notes
Free shipping eligibility is based on the order subtotal before taxes and shipping fees. Discount codes may affect the qualifying amount.
Deliveries to remote areas or islands may require an additional 2–5 business days, depending on local shipping conditions.
Item Availability & Shipment Schedule
In-Stock Items
In-stock products are generally dispatched within 7 business days after order confirmation.
Backordered & Pre-Ordered Items
Shipping times for backordered or pre-ordered products depend on availability. Once restocked, these items will typically be dispatched within 7 business days.
Orders containing both in-stock and backordered items are normally shipped together. If you prefer separate shipments, please contact our customer support team before dispatch. Additional shipping charges may apply.
Additional Shipping & Return Terms
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Customs duties, import taxes, brokerage fees, and other applicable charges are the recipient's responsibility unless otherwise stated.
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If a package is returned due to an incorrect shipping address, unsuccessful delivery attempts, or customs refusal, the customer is responsible for applicable reshipping fees.
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All returns require prior approval from our customer support team. The official return address will be provided after your return request has been reviewed and approved. Unauthorized returns will not be accepted or processed.
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Tracking information will be emailed after dispatch. You can track your package through the carrier's website using the provided tracking number.
For questions regarding shipping destinations, delivery estimates, order status, or return procedures, please contact our customer support team at support@sondertly.com. We are happy to assist you.